A popular saying by John Wooden is, “If you don’t have time to do it right, you must have time to do it over”.
One very important aspect of Quality management concepts is Quality control. Quality control is a subset of quality assurance activities. While Quality assurance includes regular audits to confirm that everything is going to plan and that all necessary procedures are being followed to the latter, Quality control involves monitoring project results and delivery to determine if they are meeting desired results. In summary, Quality Assurance is done pre-defect while Quality Control is carried out post-defect and it also involves taking corrective measures.
As a project manager, after the quality control process has been carried out and the defect has been found;
[1] The root cause is determined
[2] The defect is fixed.
[3] The PM ensures that such defects do not happen in the future.
Talking about tools used in quality control, the fishbone diagram is a go-to tool as it is a problem-solving technique designed to help arrive at the root cause of an issue. Using a Fishbone project management diagram, you can analyze even the most complex projects and isolate any factors that contributed to process breakdowns.
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